Signature Required Policy
For your protection, our carriers are required to obtain a signature upon delivery for orders valued at $250.00 or more to businesses and private residences. The value is $100 for orders delivered to apartment complexes.
Cancellation Policy
To cancel an order, please send us an e-mail at naturalmedicine.2016@hotmail.com.or text to mobile number and we will cancel your order at no cost. If your order has already been shipped, the order can no longer be cancelled and the shipping charges will not be refunded.
How to Cancel Your Order Online
- Login to your account by clicking “Login” at the top right of our website. If you are already logged in, click “My Account” at the top right of our website.
- In the My Account section, find the Orders section and click on “See Orders”.
- Find the order you wish to cancel and click on either the Date or Number field to load the order. When the page loads your order, click on “Cancel Order” button.
- Wait for the page to refresh. You will see “Confirmation: Sales Order successfully Cancelled”. If you see this confirmation, then your order has been cancelled.
Return Policy
All Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item. Please note we DO NOT herbal pills return.
Exchanges
The restocking fee will be waived when you choose to exchange an item for a different size or color of equal or similar value, rather than returning it. The product must still be in like new – re-sellable condition.
Non-Returnable Items
Certain products cannot be returned for any reason once purchased, such as – Theraputic Lodi, Buckwheat, Magnetic Therapy Bedding, or any kind of Water pillows. Due to our compliance with Health and Safety laws/regulations we cannot accept these items as returns, nor can we accept the following items for the same reason:
- Used or worn braces & supports
- Hot/Cold therapy products – heated or frozen/refrigerated
- Topical/Analgesics opened and un-opened (to protect all customers of contamination and tampering).
- All other bedding and low back cushions can be returned ONLY if the items have not been opened or removed from the plastic seals.
- Assembled Furniture and DVD/VHS media is also non-returnable.
- Note: For Return items sold with “Free Shipping” – Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS.
Damaged Item Received Upon Delivery
- Note damages on the delivery bill and have the driver sign it – acknowledging damage.
- Contact customer service within 24-48 hours of delivery at: custom@naturaltherapysupplies.co.nz or text to Mobile Number to start an insurance claim.